For Patients: Your Stay

Your Stay

We offer a range of private and shared rooms, each attractively decorated and equipped with private telephone, television and ensuite facilities.  In addition, each Unit has its own lounge area and kitchenette. Every effort will be made to accommodate your preference of room.  This may not always be possible on admission, however, we will ensure that your accommodation is appropriate for your clinical requirements, and we will transfer you to a room of your choice if and when one becomes available.

If you are acutely ill or have had major surgery, you may be placed in our High Dependency Unit (HDU). This Unit is a separate dedicated three-bed area, which provides specialised facilities and care for the patient by highly skilled HDU staff.

Our maternity unit offers all private rooms with individual ensuites, minibar and outdoor private courtyard.  Partners are welcome to stay, to share the postnatal experience.  If your partner wishes to stay, contact the maternity unit to discuss arrangements.

The ward areas are under the supervision of the Nurse Unit Manager during weekdays and a Hospital Co-Ordinator (senior registered nurse manager) on evening, night and weekend shifts.

Please discuss any special requirements with your nurse or the Catering Liaison Officer.  A member of the Catering Department will visit you daily to assist you with your menu selection.

Additional meals (prices subject to change) may be ordered for your partner or family member.  Please note the charge for these meals will not be covered by your health fund.

Interpreter Services can be arranged where necessary.  If you feel this service may be required, please ask the admission staff to initiate enquiries on your behalf.

COMPLIMENTS / COMPLAINTS & PATIENT SATISFACTION

The Hospital is committed to ensuring that you receive the best care possible.  We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the Patient Questionnaire which is located at your bedside or on request.   This enables us to evaluate and improve our services to our patients.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

Any person attending our hospital may make a complaint.  The complaint process is confidential and will not be documented in your medical record, nor will it in any way influence the care or treatment you receive.  If at any time during your stay you have concerns about your treatment, progress or care, please bring this to the attention of the Unit Manager so the matter can be attended to immediately.

If you feel that your concerns have not been dealt with to your satisfaction, complaints can be received by calling, meeting with or writing to the Director of Clinical Services or the Chief Executive Officer.  Contact details can be found in the “Contact Us” section of this website.

MEALS

Healthy and high quality meals are prepared in our five star council rated kitchen which complies with all hygiene and infection control standards. Special dietary requirements are catered for on request and the services of a dietician are available.

Visitors are able to join patients as guests for a meal. A standard menu is available and set costs are payable. Visitors may either pay at the Front Office or sign for their meal and the cost will be charged to the patient at the time of discharge

SMOKING

By law, Mitcham Private Hospital is a smoke free environment. Visitors and patients are requested not to smoke inside the hospital. There is one designated patient smoking area. This area is located outside the Main Entrance. Smoking is not permitted in any other area of the hospital grounds.

TELEPHONE CALLS

All telephones provide access to calls within the Melbourne Metropolitan area. To telephone outside the Hospital, dial 0, wait for the dial tone, and then dial your number. All local calls are free of charge.

If you wish to make an STD or overseas call, please contact the Switchboard Operator on extension 7 between 7am and 8.30pm. The Operator will then arrange your call and you will be charged accordingly.

If required, a public telephone is situated near the front entrance and in maternity lounge.

Due to interference with equipment, mobile telephones are not allowed within the Hospital. It would also be appreciated if your visitors could please turn off their mobile telephones prior to entering the hospital.

VALUABLES

Patients are strongly advised not to wear jewellery to the Hospital and not to bring valuables and large amounts of money to the hospital.  To ensure the security of your items, please ask family members or friends in attendance to take care of items on your behalf (eg. Cameras, video cameras, laptops, mobile phones, etc)

The Hospital will not accept liability for loss or damage of valuables or personal belongings that you choose to keep in your room.  If you experience loss or damage during your stay, report this to a staff member immediately.

veteran affairs liaison officer

As a Department of Veterans’ Affairs Veteran Partnering hospital, you have immediate access to our care, without the need for prior approval in most cases.  We also provide help and support through our Veteran Liaison Officer.

DVA patients may request a visit from their local RSL representative.  Please discuss your needs with your attending nurse who can arrange for this on your behalf.

VISITors

The support of family and friends is an important part of the recovery process, and we welcome visitors during designated visitor hours.

Visiting hours are as follows:

Maternity	3.00pm to 4.00pm 7.00pm to 8.00pm
Medical and Surgical Units	2.00pm to 8.00pm
High Dependency Facility	please liaise with the nurse in charge
Victoria Court Mental Health Facility	please liaise with the nurse in charge

We ask that you and your visitors respect the wishes and wellbeing of our other patients and avoid undue noise.  Please be considerate when using mobile phones.

Hospitals can present hazards to children, so we request that children be supervised by an adult at all times, and are not permitted to roam freely around the hospital.