Compliments, Concerns & Complaints
We welcome compliments, complaints and suggestions for improvement relating to your stay, and we encourage all patients to complete the patient feedback cards available in all ward areas. Completing this anonymous questionnaire enables us to continually evaluate and improve the service provided to our patients and visitors.
Regular patient satisfaction surveys are conducted independently of the Hospital by Aon Hewitt. Your inclusion in these surveys is voluntary; however, we would greatly appreciate your assistance if you are asked to participate.
If you are concerned about your care we encourage you to speak with the Nurse Unit Manager on the Ward or the Director of Clinical Services during the day. Our After Hours Managers are available out of hours. It is important that you notify our staff whilst an inpatient so we can respond immediately.
If you have attempted to resolve your concerns and you are still unsatisfied you may make a formal complaint in writing. Formal complaints can be mailed or emailed to:
Penelope Marshall, Director of Clinical Services
Mitcham Private Hospital
27 Doncaster East Road
Mitcham VIC 3132
Alternatively, compliments, complaints and suggestions can be lodged by telephone, in person, via email or via our website form below.
Online feedback form
If, after attempting to resolve your complaint directly with the hospital, you are still not satisfied, you may contact the following (depending on the nature of your concerns):